Chat Fact🤯

Frustration grows

As “hold” music flows

Tapping my fingers now, growing impatient

The helper person seems complacent

The spiel of thank you for being a customer, blah, blah, blah

Already heard five times, it’s beginning to gnaw

I can’t understand the accent too thick

Companies hiring these people I think is a trick

The institutions hire, probably to irritate

So you finally hang up nothing solved while you wait

Is it a ploy by these institutions

That way they don’t need to provide solutions

Frustrated people asking again to repeat

The helper person polite but can’t speak

In any understandable speech

Why have a job, answering phones, I implore

Why not just work in the actual store?

Is it purposeful to hire them just to frustrate

So companies don’t have to reciprocate

When they overcharge or make a mistake

Is it their game so you to hang up, deflate?

Then the company can sit back and relax

They don’t have to deal with you, overtaxed

You finally hangup with no problem solved

So tired and frustrated and nothing’s resolved. 

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